Archive for the ‘saas’ Category

The key decisions behind SaaS

Interest in and adoption of SaaS has accelerated rapidly in the last 12 months – and most commentators believe this trend will continue. So, why are more organisations turning to SaaS to support key business processes?

The big process disconnect

Let’s take CRM as an example of a process with a direct impact on business success. Many organisations experience two key disconnects in this area. The first exists specifically between sales and marketing. Sales teams believe marketing doesn’t generate enough qualified leads, and that they deliver most sales on their own. The marketing department believes it generates most of the leads, and that sales teams don’t follow them up quickly enough.

What’s the future for BI?

“The next big thing in BI is cloud computing,” said Amanpal Singh writing on LinkedIn. “It’s quite complex to start with (traditional data warehouses do not translate well into cloud) but worth a shot in terms of RoI.

“Also, Mobile BI (Apps) will be phenomenal in this age of smart phones and tablets (post PC era). In terms of usage, BI applications will replace excel for data analysis very soon.”

Vineet Dahiya thought open source will be used increasingly to handle the innovations and social capabilities required in BI. “Open source BI platforms offer credible alternatives to launch innovative BI solutions and services delivered on-premise or SaaS,” he said.

Social media or SaaS – which is behind the growth in CRM?

Analyst firm Gartner is predicting that businesses will increase spending on software-as-a-service (SaaS) implementations by nearly 21% this year as tight capital budgets force IT leaders to embrace pay-as-you-go computing.

While SaaS has been around for more than a decade, many firms are re-evaluating its potential, said Tom Eid, an analyst at Gartner.

“Initial concerns about security, response time and service availability have diminished for many organisations as SaaS business and computing models have matured and adoption has become more widespread,” he said.

Are companies taking full advantage of mobility?

The Reynolds and Reynolds Company in the US has just launched a mobile version of its contact management package aimed at iPad users. It says, with dealerPAD, dealers can access important functions from anywhere, at anytime such as creating and updating customer records to searching the dealer’s vehicle inventory. Salesnet has also recently launched its mobile CRM for smartphones

Yet despite the evolution of such products to mobile applications, are companies taking full advantage of mobility, asked Graham Whistance on this forum. “Everyone gets their email on the move but how many companies really use mobility to the lengths they could?,” he said. “Do people access their CRM, accounts, ERP and reporting tools on the go? If not why not?”

Cloud, mobility, and consumerisation are stressing corporate IT

2011 End User Device Survey

Cloud, mobility, and consumerization are stressing corporate IT, says Jonathan Feldman of InformationWeek

 Think you can hold the line against the forces pressuring the corporate desktop as we know it? Maybe, if you’re in a very security-conscious or heavily regulated company. But the better question is: Should you?