Archive for the ‘communication’ Category

Fitting UC into your business — five questions you should ask before buying

By Bennie Langenhoven

You’ve thought long and hard about it, and you’re finally ready to adopt unified communications (UC), including its foundation, Voice over IP.

Part of the attraction is the rich application benefits of this technology, but you’re also painfully aware that its array of predecessors, including TDM (time division multiplexing) switched telephony, won’t be around or dominant for that much longer.

The bottom line: whether your existing TDM PBX has broken down, doesn’t have the features you want, costs too much to maintain, or whether your business is growing and your existing technology won’t scale or isn’t worth scaling, there are numerous reasons to go UC.

Communication is the key to ensuring uptime in mission-critical data centres

By David M. DiQuinzio, facilitiesnet.com

Ask anyone involved with mission-critical facilities to list steps that can be taken to increase reliability and the answers are likely to involve technology: uninterruptible power supply systems, generators, redundant chillers and so on. But hardware is only part of the story. Soft skills also are important. And perhaps no soft skill is more essential than communication. That’s because miscommunication can wreak as much havoc as a utility power outage.